About Us
Fast, flexible & impeccable tech solutions.
For over 20 years, we have been dedicated to delivering tech solutions with speed, at scale, for clients all over the world. Our commitment to this mission has seen DRGroup grow into a reputable, reliable IT partner for businesses of all sizes. And with a focus on the future, we continue innovating to benefit both our clients and the wider industry.
Our promise.
Impeccable service.
Our proven processes and quality system framework mean our clients can expect the same exceptional service and support wherever they are in the world.
Better every day.
We embrace the principle of CANI: Constant and Never-ending Improvement, to ensure our clients always receive the most advanced, innovative solutions for their needs.
Rapid response.
With 24/7 coverage and fast response times across our Australian and international call centres, we’re available wherever and whenever you need – and can ramp up or scale back support to suit your needs.
Tread lightly.
As industry leaders with integrity and sustainability at our core, we champion initiatives that minimise our environmental impact wherever possible.
Trusted partners.
We’re honest and transparent in all our operations, and are committed to keeping you updated at every stage of the job – so you can expect the best results.
Our reach.
With a unique and extensive network of staff, service agents, strategic partners and franchises, we provide on-demand coverage with 24/7 support across Asia-Pacific.
Our head office in Adelaide is supported by numerous offices across most major cities including Sydney, Melbourne, Brisbane and Perth – as well as Auckland, Wellington and Christchurch in New Zealand.
This is underpinned with warehousing in strategic locations for our logistics, pre-delivery and staging operations.
And as all our service providers follow the same extensive processes and procedures developed via our quality system framework, we can guarantee our clients consistent service to the highest standards – wherever and whenever they need it.
What we do.
At DRGroup, we offer a full suite of tech solutions tailored to your specific needs. From managed services to cloud integrations and beyond, our global team of certified experts and engineers are here 24/7 to help your organisation scale and succeed in today’s increasingly competitive environment.
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DRGroup Core Values
DRGroup has established a number of core values which reflect the culture of the organisation. Our core values are the essence of how each and every team member conducts themselves.
- Provide an exceptional service experience to our customers
- Continually seek new ways to improve performance
- Work as a team to exceed our competition
- Operate with utmost integrity
- Respect for individuals
- CANI (Constant and Never Ending improvement and Innovation)
Extensive Coverage
DRGroup provides ISS throughout Asia Pacific and beyond using a combination of employees, franchises, service agents and strategic partners.
In Australia we have a number of offices in NSW, VIC, QLD, WA capital cities with Head Office situated in Adelaide, South Australia. In New Zealand we have offices in Auckland, Wellington and Christchurch. This is underpinned with warehousing in strategic locations for our logistics, pre-delivery and staging operations.
Irrespective of who delivers the service from our staff, franchisees or over 700 strategic partners it is delivered to our highest quality standards following extensive process and procedures developed via our quality system framework.
